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Privacy Policy

Last updated: 29 December 2025

BEK SERVICE LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or engage with our services.

We are registered in England and Wales (Company No. 12590587) with our registered office at 20-22 Wenlock Road, London, N1 7GU, United Kingdom.

1. Information We Collect

1.1 Information You Provide to Us

We may collect information that you voluntarily provide when you:

• Fill out our contact form (name, email address, and message content)
• Subscribe to our newsletter
• Request a quote or consultation
• Communicate with us via email or phone
• Use our mobile applications

1.2 Information Collected Automatically

When you access our website or applications, we may automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Log information (access times, pages viewed, IP address, referring URL)
• Usage data within our mobile applications

1.3 Information from Mobile Applications

Our mobile applications may collect:

• Device identifiers
• App usage statistics and crash reports
• Information you provide within the app

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Deliver and improve our services and applications
• Send you updates about our services (with your consent)
• Analyse usage patterns to enhance user experience
• Comply with legal obligations
• Protect against fraudulent or illegal activity

3. Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary to perform a contract with you or take steps at your request before entering into a contract
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Legal Obligation: Where processing is necessary to comply with UK law

4. Data Sharing and Third Parties

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., hosting providers, email services, analytics providers)
• Form Processing: Our contact form submissions are processed through Web3Forms, a third-party service
• App Stores: When you download our applications from the Apple App Store or Google Play Store, those platforms may collect information in accordance with their own privacy policies
• Legal Requirements: When required by law, court order, or governmental authority

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Contact form submissions: Up to 3 years or until you request deletion
• Client project data: For the duration of our business relationship plus 6 years for legal compliance
• Analytics data: Up to 26 months

6. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request that we correct inaccurate or incomplete data
• Right to Erasure: You can request that we delete your personal data in certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request a copy of your data in a machine-readable format
• Right to Object: You can object to processing based on legitimate interests or for direct marketing
• Rights Related to Automated Decision-Making: You have rights concerning automated decisions that significantly affect you

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

8. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with UK data protection law.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have any concerns about how we handle your data, please contact us:

13. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated: